free tracking best live chat

Categories

Terms & Conditions

Terms & Conditions
(PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE)
By placing an order by Phone, Fax, Email or in person you acknowledge all Terms and Conditions on returns and warranties listed below. Most orders will ship within 3 business days VIA UPS Insured Delivery. Note: Alaska , Hawaii and International shipping is determined by location and the shipping charges will be slightly higher than listed. Schools, wholesale dealers and multiple item purchasers contact us direct for specials and discounts. We also offer free delivery / shipping within 50 miles of our warehouse.
 
We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.
 

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

WARRANTY INFORMATION
 
We try to keep our web site as accurate as possible, but we reserve the right to correct listing errors. Prices are subject to change without prior notification.
 
We offer 24-48 Hour Shipping. We ship all orders of in-stock merchandise, within 24 hours of payment when received during business days and excluding weekends.
 

Domestic Return Policy

TopGuitarsGlobal wants you to be 100% satisfied with your purchase. If you’re not satisfied for any reason, you may return your purchase provided it meets the following criteria:

1. All returns require a Return Merchandise Authorization (RMA) number issued by an authorized TopGuitarsGlobal representative. Please email Support@topguitarsglobal.com with your order number to obtain an RMA. Products returned without an RMA may not be identifiable and therefore could significantly delay the refund process.

2. Any damage or defects must be reported within 24 hours of delivery. Products can only be returned within 24 days of the delivery date. You may be asked to submit photos in the case of damage. Please email those photos to Support@topguitarsglobal.com. Returns won’t be accepted after 24 days from delivery for any reason.

3. If you would like to exchange a product, please request an RMA and specify that you’d like to exchange.

4. If you would like to cancel an order, please contact TopGuitarsGlobal as soon as possible. We'll make our best effort to cancel your order. However, because we offer same-day shipping service, we cannot guarantee the cancellation of any order. In the event that your order has already shipped, please request an RMA and follow the standard return process.

5. At our discretion, non-defective returns may be assessed a 45% restocking fee. Non-defective returns will only be accepted in resalable condition with original packaging.

6. If you refuse delivery of an order, you'll be charged a restocking fee. Please request an RMA and follow the standard return process to be refunded in full.

7. Shipping and handling fees are nonrefundable.

8. All returns must be shipped to TopGuitarsGlobal postage paid. We don’t pay for return shipping.

9. Upon receipt of a return, we conduct a routine inspection prior to issuing a refund. Please note that the process can take up to 7 - 10 business days for the refund to be issued once we’ve received the return. If mailing an item back to us, it is the responsibility of the buyer to ensure the product returns to TopGuitarsGlobal without shipping damage. While not required, we encourage customers to consider purchasing insurance when shipping return items as we cannot issue refunds for items that arrive damaged due to shipping from customer back to TopGuitarsGlobal.

10. We cannot accept harmonicas as returns. Due to health laws, harmonicas must be returned to the manufacturer.

Returns and Damaged Item Policy : All items are inspected prior to shipping via insured UPS with a 3 day inspection period from the delivery date in which you must contact us with the intent to return an item in that you are not happy with for a refund or to report any damage that occurred during shipping and for a replacement item to be sent. All undamaged items that are returned for a refund must be post marked within 24 hours of notification of intent to return and sent via insured delivery and postage paid by the sender. We will not accept items that are damaged during return. Items that have had damage occur during shipping to you will be picked up at your location via insured return delivery. And a new item will be sent. All notification of items over the 3 day limit will be bound to the warranty listed below only. 

Scratch and Dent Items
 
All scratch and dent items, sold as is with no returns. There will be a three day limit to contact TopGuitarsGlobal to report any damage during shipping for replacement only.
 
 
Additional Warranty Information
 
Your new string instrument from TopGuitarsGlobal is warranted for a period from 15 days to 1 year from purchase date on the following only: Manufactures defects in materials and / or workmanship of the body, neck and fittings. Please note that items such as : Bows, strings, bridges, cases, and other accessories may be covered and if so, listed above. These items have been inspected and found in excellent condition prior to your purchase and shipping. If found to be defective or damaged during shipping, please report to TopGuitarsGlobal within 24 days after delivery for repair or replacement. All string and bridge clearances will be checked, gauged, strung, tuned and set according to common standards then de tuned prior to packing and or shipping due to temperature and humidity changes while in transit. These instruments will need tuning by one qualified to do so. You may also need personalized string or bridge adjustments to fit your own style of play, not covered by TopGuitarsGlobal. We are not responsible for any string changes recommended by teachers/instructors.Buyer is responsible for correct instrument maintenance, proper service and care of each instrument. This is not the responsibility of TopGuitarsGlobal. Warranty will be voided should we find the instrument to be altered, neglected, abused or repaired by those other than TopGuitarsGlobal. Tuning and/or adjustments or repairs made by those other than TopGuitarsGlobal are not covered. We will repair or replace under warranty items only as needed and found to be covered under waranty by TopGuitarsGlobal. Should the instrument be brought in to our shop or returned Via post, only the cost of non covered items will apply. For special ordered items, nomally not in stock, they will be subject to terms listed above with refunds not applicable. All sales on special order items are final. Only warranty listed herein applies. All returned items or items for repair or replacement must be sent or brought to TopGuitarsGlobal. All return shipping charges shall be paid for by the sender and is not covered by TopGuitarsGlobal as well as the replacement item return shipping charges incurred by TopGuitarsGlobal. We will replace or refund only for defects in materials or workmanship, not on the basis of strings, bridges or other personal preferences. Your sales invoice must accompany all claims. By placing an order by phone, fax, Email or in person you acknowledge all terms and conditions listed herein and as found on your invoice included with your order, covering returns and warranties.
 

International Return Policy

The TopGuitarsGlobal return policy differs for international orders due to the complexities of customs clearance.

Unfortunately, we’re unable to exchange or reship international orders.

Power Requirements

Electrical products sold by TopGuitarsGlobal require 120 volts of power (i.e., 120V/60Hz) as is standard for North America. If you live elsewhere, you’ll need both plug and power converters. They’re inexpensive and easily found at most electronics stores. We don’t sell them ourselves.

The following items are returnable only if defective OR unopened or unused:

Strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, world, wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. Due to their return policies.

MANUFACTURERS GUIDELINES only

All returned items must include a ( Return Authorization Number ), be in the original packaging complete with all components including the warranty card and owner's manual and show no signs of wear or abuse; otherwise the return will either be refused.

Should you decide to return your shipment, please follow the return steps provided 
TopGuitarsGlobal and pack your return carefully to prevent damage in shipment.
Stringed instruments priced at $1999.00 or more, must be returned within 4 day after you receive the item's/shipment. Return items not meeting these requirements may be refused or a restocking fee of up to 45% may be assessed.


Limitation of Liability TopGuitarsGlobal   DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. TopGuitarsGlobal   WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, MUSIC4LESS.NET SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Usage of Minors

This Site is not intended for persons who are minors (typically persons under the age of 18, depending on where you live).  Since we cannot prohibit minors from accessing, viewing, browsing, visiting or using the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase.  By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) or, if you are under the legal age of consent, you have the express permission from your parent or guardian and that any information you provide to us is not inaccurate, deceptive or misleading.

We require that all purchases be made either (i) by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live), or (ii) by minors with the permission of a parent or guardian to purchase items on the Site.

Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. Copying, redistributing, use, or publication by you of any content, or any part of the Site except as allowed by Section 4 (Limited Right to Use), is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Fraud

By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by TopGuitarsGlobal in its sole discretion. If membership has been revoked, TopGuitarsGlobal reserves the right to refuse application or readmission to the membership program.

Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

Indemnification

You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

Nontransferable

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Disclaimer

THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SETFORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

Limits

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

Use of Information

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Third-Party Services

We allow access to or advertise third-party merchant sites ("Merchants") from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

Third-Party Merchant Policies

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy

Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

Payments

You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Securities Laws

This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like "anticipates," "expects," "believes," "estimates," "seeks," "plans," "intends" and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein do not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.